Everything You Need to Know About RazorpayX Payroll, Banking, and App Performance

RazorpayX Payroll is an all-in-one automating solution for handling salaries, reimbursements, attendance, employee onboarding, and tax compliance all with minimal manual effort, tight integration, and fast execution.

But how well do these solutions perform in real-world conditions? This article looks at Razorpay’s broader ecosystem, RazorpayX Business Banking, and RazorpayX Payroll. It’s built entirely on factual insights derived from product screenshots, pricing pages, user feedback, and app store reviews. It will help you understand what works, what doesn’t, and whether it fits your business needs.

Razorpay’s Digital Payment Ecosystem at a Glance

Razorpay supports online payments (gateway, Magic Checkout, subscriptions, Smart Collect) and offline options like POS and WhatsApp Pay. New features include embedded payments, Optimizer, and app integrations. These tools are aimed at making customer payments smoother across platforms and channels.

RazorpayX: Banking Without a License, it functions like a digital current account, although the underlying banking services are provided by scheduled banks like ICICI, RBL, and YES Bank.

Key Offerings:

• RazorpayX Current Account (with instant beneficiary addition)
• Payouts and Payout Links for vendors and employees
• Escrow+ Account for platform-based businesses
• Corporate Credit Cards
• Tax Tools: GST, TDS, and Advance Tax payments
• Bank Account Verification and compliance integrations

What RazorpayX Payroll Offers

RazorpayX Payroll offers automation for salaries, tax filings, attendance tracking, and employee benefits—all within a single dashboard.

Core Features:

• Salary processing and bank transfers
• Auto-payment and filings for PF, ESIC, PT, and TDS
• Employee attendance and leave management
• Automated generation of offer letters, experience letters, and payslips
• Health insurance options for teams

It caters to both startups and larger enterprises, with separate workflows for each.

Attendance, Logins, and Access Control

The payroll system provides:

• Web-based dashboard login for admins and employees
• Built-in attendance tracking linked to payroll calculations
• Reimbursement management with approval layers
• Role-based access to restrict who can initiate, approve, or view financial data

Access control is integrated with team-based permissions, and actions like payment approvals can be done directly from the RazorpayX mobile app.

Payroll Pricing Model

RazorpayX Payroll follows a flat, per-user pricing structure:

• Pro Plan: ₹100/month per employee – covers salaries, compliance, reimbursements, and documentation.
• Free Plan: Includes a 1-month Pro trial and no limitations on usage count or feature access.

There are no hidden costs or commission-based pricing layers listed on the official site.

RazorpayX Mobile App Review

According to the Play Store listing and user reviews, the RazorpayX mobile app offers:

Notable Features:

• Centralized dashboard for banking and payroll
• Vendor invoice uploads and bulk payments
• Tax and compliance payments in under 30 seconds
• Accounting integrations with QuickBooks, Zoho, and Tally
• Dedicated CA portal

Reported Issues:

• Delayed onboarding: Users report account activation delays ranging from 3 to 4 months.
• OTP issues: The app doesn't auto-detect OTPs for approvals.
• Customer support gaps: Long wait times, unresolved tickets, and no phone support.
• Login and stability bugs: Frequent “Something went wrong” errors, especially during peak hours.

Global Availability

Razorpay’s services currently cater to:

• India
• Malaysia
• Singapore
• The compliance features and banking integrations are tailored primarily for Indian regulations.

Conclusion

Razorpay feels like its strength lies in how seamlessly it brings payments, payroll, banking, and compliance under one roof. What stands out most is its attention to the Indian market’s actual needs, automated GST, UPI, TDS filings, and local payment methods, all without the usual tech chaos.

While the product features are extensive, execution and user experience can vary dramatically, especially for time-sensitive functions like payroll or tax filing.

Businesses considering RazorpayX should conduct a phased rollout. Testing with the free plan, exploring integrations, and having backup banking channels may help mitigate operational risk while assessing its full suitability.