factoHR Reviews: Real Insights from Users, Businesses & HR Experts

Quick Snapshot: Is factoHR the Right HRMS for You?

With an average rating of 4.3/5 across major platforms, factoHR is one of India’s most trusted modular HR suites for SMEs. It’s praised for its statutory compliance automation, biometric-enabled attendance, and employee self-service (ESS) capabilities.

Whether you’re processing payroll for 100 employees or managing multi-branch attendance logs, factoHR offers a flexible solution—especially for industries like manufacturing, retail, IT, and consulting.

 Let’s look at how factoHR actually performs according to users.

What is factoHR? A Quick Product Overview

factoHR is a cloud-based human capital management platform based in India, offering end-to-end automation for HR, payroll, compliance, performance, and mobile-based employee management.

The software is designed for companies with 50–2,000+ employees, delivering modular solutions such as:

• Payroll with automated TDS, PF, ESI, and gratuity calculations
• Attendance with biometric & geo-fencing
• Performance management with goal-setting and appraisal tracking
• Mobile ESS portals for employee self-service

But what do users actually say about working with it?

How Users Rate factoHR (Cross-Platform Summary)

Now let’s go beyond star ratings and explore what actual businesses say.

What Clients Say: Verified Testimonials

factoHR’s testimonial page features real case studies from Indian businesses.

• Aaditri Housing: “We’re able to manage HR, payroll, and attendance from one screen. User-friendly.”
• Akshay Credit Co-op: “We used to take days for payroll, now we do it in 3–4 hours. Compliance has improved too.”
• Seyyon Hi-Tech (LinkedIn): “Full accuracy in PF, ESI, attendance & leave.”

Now let’s talk about the mobile experience, which is a key differentiator.

Mobile Experience: What Android & iOS Users Say

The factoHR mobile app is available on both Google Play and Apple App Store. 

It includes:

• Remote attendance logging via geo-fencing
• Offline punch-ins
• Payslip downloads and tax form access
• Leave requests and balance checks

Google Play Rating: 4.4/5
Apple App Store Rating: 3.9/5

One reviewer on G2 wrote:
“Overall software is good, but mobile speed can improve in low-bandwidth zones.”

Let’s now step inside the company culture—what’s it like working at factoHR?

Employee Perspective: Culture & Careers

According to Glassdoor, factoHR scores:

• 4.2/5 overall rating
• 92% CEO approval
• 4.2/5 for career growth

Reviews highlight:

• Strong mentorship for new employees
• Supportive work environment
• Occasional project stress due to fast scaling

AmbitionBox echoes this with a 5/5  rating, where employees praise innovation but suggest more work-life balance tools.

What makes the platform itself shine? Let’s dig into features.

Features That Users Love the Most

From over 10 platforms, the most liked factoHR features are:

• Payroll automation: From onboarding to Form 16 
• Biometric and mobile attendance: Real-time tracking with geo-fence 
• ESS portal: Employees manage leaves, payslips, and profile info easily 
• Performance management: Goal settings, appraisals, and 360° feedback
• Compliance tools: Auto-calculation for TDS, PF, ESI, Gratuity 

But no software is perfect—let’s look at the cons.

Where Users Want Improvement

Commonly reported drawbacks include:

• Customer support delays – especially for smaller plan clients 

• Report customizations – Limited flexibility for dynamic filters 
• App speed issues – Especially in low-signal areas or older devices 

 For compliance-heavy industries, how does it hold up?

Payroll & Compliance Coverage

factoHR shines when it comes to Indian regulations:

• Full PF, ESI, LWF, PT support
• Income tax deduction auto-sync
• Form 16, 24Q, and challans ready for download
• Customizable leave & holiday policies per region

This makes it ideal for many sectors—let’s see who uses it most.

Who Uses factoHR? Industry Applications

Based on Gartner, GetApp, and factoHR client page, the most common industries include:

• IT & SaaS
• Retail & eCommerce
• Pharmaceuticals
• Manufacturing
• CA & consulting firms

But how does it compare to popular Indian HR tools?

XfactoHR vs Keka vs greytHR 

G2 Comparison: factoHR scores higher in support (9.4) and ease of use (9.2) than Keka

Implementation is another key factor—how smooth is it?

Implementation & Support Quality

• Average setup time: 2–4 weeks
• Onboarding: Guided + help desk available
• Support speed: Reported delays in response during scale-ups
• Ticket system: Available, but live chat limited to weekdays

Let’s now summarize the pros and cons in one glance.

Pros and Cons Recap

Pros

• Payroll and compliance are accurate
• Modular setup and flexible plans
• App for Android and iOS
• Ideal for growing Indian companies

Cons

• Report customization could improve
• Delays in ticket responses for smaller clients

Still have questions? Here’s what others often ask.

FAQs

Q: Can factoHR work for a 100-employee company?
Yes, yes. It's actually best suited for 100–2,000-employee firms

Q: Does it integrate with biometric devices?
Yes, yes. Both hardware and app-based check-ins are supported.

Q: Is mobile access offline-capable?
Yes, yes. Offline punch-ins are stored and synced automatically.

Final Verdict: Is factoHR Worth It?

If you're a compliance-focused Indian business needing efficient, mobile-friendly, and payroll-accurate HRMS software, factoHR is an excellent pick. Its performance tools and local law alignment give it an edge over lighter alternatives.

Great for: SMEs, payroll-heavy firms, mid-size companies
Consider alternatives if: You need advanced analytics or faster ticket resolution