Gridspace provides voice agents and voice observability software for contact centers. It enables handling of over 100k simultaneous phone calls and chats with controllable, task-oriented voice workflows. The platform digitizes and evaluates agent interactions using persona-based AI workflows and enterprise-grade APIs. Grace 3 offers natural-sounding voice agents. Zero-hop voice LLM networking reduces latency, while specialized speech ML models improve accuracy. Security features include granular permissions and compliance certifications like PCI Level 1, SOC 2 Type 2, GDPR, HITRUST, and HIPAA. The admin console manages agents, with elastic scaling and metrics for business outcomes.
Handles millions of calls weekly for large-scale contact centers like USAA
Supports >100k concurrent calls and chats with ultra-fast AI search
Reduces latency through zero-hop voice LLM networking and specialized models
Provides compliance certifications including PCI Level 1 and HIPAA
Requires capacity-based pricing in production after free trial
Depends on integration with existing ACD and business tools
Involves managing granular permissions across organizations
*Price last updated on Feb 6, 2026. Visit gridspace.com's pricing page for the latest pricing.
