Intercom is a customer communication platform designed to help businesses support, engage, and convert customers through conversational experiences. The platform combines live chat, AI-driven automation, help desk functionality, and proactive messaging into a single system. Intercom positions itself as an AI-first customer service platform, with Fin AI Agent handling common support questions while human agents focus on more complex issues.
Key Features
Handles repetitive first‑level tickets, frees human agents.
Reduces response time on elaborate queries significantly.
Integrates tightly with Intercom help center content.
Supports 40+ languages for global customer support.
Budgeting difficult due to layered, complex pricing model.
Struggles with niche or highly specific questions.
*Price last updated on Dec 27, 2025. Visit intercom.com's pricing page for the latest pricing.
