Pega provides an AI-powered platform for enterprise transformation. It enables organizations to reimagine legacy systems and accelerate automated workflows. The platform orchestrates end-to-end automation, connects customer interfaces with back-end processes, and supports real-time AI decisioning. Core elements include low-code application design, workflow automation, and generative AI tools like Pega Blueprint for workflow design. Pega Infinity portfolio covers customer decisioning, service, and sales automation. It runs on public clouds including Google Cloud, AWS, and Azure, with Center-out business architecture for unified operations.
Extremely powerful rule‑based workflow engine.
Handles very complex, multi‑system processes.
Strong case‑lifecycle and case‑management features.
Drag‑and‑drop UI for forms and processes.
Low‑code lets business users change rules quickly.
Can feel heavy, rigid, “industrial” to work with.
Performance can lag at high volume or complex rules.
UI is functional but not modern or flashy.
Pricing yet to be updated!
