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Salesforce

Salesforce

Connect to Your Customers—Across Sales, Service, Marketing, and Commerce.
4 (67 Reviews)

Salesforce Overview

Salesforce leads the CRM market with its Customer 360 platform that unifies customer-facing and backend operations across Sales, Service, Marketing, Commerce, and beyond. The integration of Einstein AI and Agentforce empowers enterprises with intelligence and automation at scale.

Salesforce Features

Customer 360 Platform Service Cloud Marketing & Commerce Cloud Sales Cloud Data Cloud & Genie Einstein AI & Agentforce Field Service AppExchange marketplace & APIs
  • Agentforce AI Agents
    Build autonomous AI agents to perform tasks like lead outreach, case summaries, and data updates—now available in multiple languages with an advanced pipeline, coaching, and outreach capabilities 
  • Customer 360 & Data Cloud
    Centralized unified customer profiles, real-time data insights, and governance features like AI tagging and dynamic masking for trusted data handling 
  • Sales Cloud
    Manages contacts, accounts, leads, and opportunity pipelines using AI-suggested next steps, stage progression, and real-time forecasting 
  • Service Cloud
    Delivers smarter support via AI-powered case routing, omnichannel engagement, remote assistance, and knowledge base integration 
  • Experience Cloud
    Enables creation of portals, communities, and mobile apps using drag‑and‑drop templates, AI chatbots, and personalized content 
  • Analytics & Tableau
    Generates real‑time dashboards, analytics, and embedded BI via CRM Analytics or Tableau for deep insights and forecasting 
  • Platform & AppExchange
    Offers custom app development (Apex, Lightning, APIs) and access to 9,000+ integrations through the AppExchange ecosystem 

Pros & Cons

Pros:

Powerful CRM capabilities (when configured correctly)

Popular and widely recognized

Scalable for large enterprises

Strong sales & onboarding persuasion

Cons:

Misleading Sales Tactics & Contracts

Poor Customer Support Experience

Difficult and Overcomplicated User Experience

Implementation Failure & High Hidden Costs

Unethical or Aggressive Billing Practices

Company

Salesforce

Contact

Contact Us 1800-420-7332

Headquarter

Global Headquarters: Salesforce, Inc. Salesforce Tower 415 Mission Street, 3rd Floor San Francisco, CA 94105, USA

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Salesforce Demo & Screenshots

Salesforce Pricing

Starter Suite

$25/Monthly

Features

  • Simplified Set-up and Onboarding
  • Lead, Account, Contact, and Opportunity Management
  • Email Integration

Pro Suite

$100/Monthly

Features

  • Forecast Management
  • Customizable Reports and Dashboards
  • Quoting and Contracting

Enterprise

$165/Monthly

Features

  • Everything in Pro Suite plus Advanced Pipeline Management & Deal Insights
  • Conversation Intelligence
  • Agentforce
Salesforce Pricing Screenshot

*Price last updated on Jul 7, 2025. Visit salesforce.com's pricing page for the latest pricing.

Salesforce Reviews

Salesforce Category

ERP/CRM

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