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ServiceTitan

ServiceTitan

Always know your next move.

ServiceTitan Overview

ServiceTitan is a leading cloud-based software platform tailored to field service businesses, such as HVAC, plumbing, electrical, and more. With over 100,000 users, it is designed to streamline operations for both residential and commercial service providers.

ServiceTitan Features

Cloud CRM Business Automation Online Booking Customer Portal RealTime Updates Route Optimization Profitability Analysis

Key Features:

  • Scheduling & Dispatching

ServiceTitan’s real-time scheduling optimizes technician assignments based on location and availability, improving efficiency and reducing delays. Dispatchers can easily view the entire team's availability​

  • Job Tracking

Offers real-time job tracking for both office and field teams, enhancing job progress visibility and customer updates, improving satisfaction and efficiency​.

  • Customer Relationship Management (CRM)

Stores customer details, tracks past jobs, and automates follow-up services, ideal for recurring services and annual maintenance.

  • Payment and Invoicing

Integrates payments, allowing customers to pay online, in the field, or over the phone. Automated invoicing reduces errors and speeds up payment​.

  • Mobile App for Technicians

Field technicians use a mobile app to access job details, communicate with the office, generate quotes, and collect payments directly.

  • Advanced Reporting & Analytics

Provides analytics tools for tracking key performance metrics like revenue and technician performance, allowing for data-driven decisions​.

  • Marketing Pro

Add-on for automating marketing campaigns, tracking leads, and improving customer retention via targeted campaigns.

  • Titan Intelligence

AI suite offering predictive insights on pricing, customer satisfaction, and operational efficiency​.

Pricing

ServiceTitan operates on a custom-pricing model, meaning its costs vary depending on the size of the business, number of users, and specific needs. Pricing generally starts around $245 per month per technician, but businesses are encouraged to request a personalized quote through a demo session for more accurate pricing

Industries Served

  • HVAC
  • Plumbing
  • Electrical
  • Roofing
  • Garage Door Installation
  • Chimney Sweeping
  • Commercial Cleaning
  • Security Systems
  • Landscaping and many more

Pros & Cons

Pros:

Efficient scheduling and dispatching.

Offers powerful reporting and analytics to help you track performance.

Suitable for enterprises of all sizes, with plans that can be customized to your needs as you expand.

Cons:

Higher cost for smaller teams.

Longer onboarding process​.

Company

ServiceTitan

Contact

+1 855-899-0970

Headquarter

1349 West Peachtree Street, N.E. Suite 174. Atlanta, GA 30309

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*Price last updated on Oct 7, 2024. Visit servicetitan.com's pricing page for the latest pricing.

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