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TOTANGO

TOTANGO

Run any customer journey, easily and at scale.

TOTANGO Overview

Totango helps companies keep customers happy. It tracks customer health, manages accounts, and provides data to improve relationships and drive growth.

TOTANGO Features

Customer Health Business Growth Customizable Approach Efficiency Boost Productivity Improvement Security Standards Google Cloud Integration

Key Features:

  • These templates help you quickly launch initiatives and get results.
  • Gain insights into customer activity and potential churn risk.
  • Manage customer accounts, share information, and assign tasks within your team.
  • Trigger emails, in-app messages, and other communications based on customer behavior.
  • Connect Totango with your existing CRM, marketing automation, and other business tools.

Target Customers:

The platform caters to a broad spectrum of businesses, including SaaS companies, subscription-based businesses, enterprises, mid-sized companies, B2B and B2C businesses, as well as startups and growing businesses. Essentially, any organization focused on optimizing customer relationships, reducing churn, and driving revenue growth can benefit from Totango's solutions.

 

Pros & Cons

Pros:

Adapts to businesses of all sizes and can grow with your needs.

Many customer success platforms include communication tools that facilitate regular interaction between businesses and customers, fostering stronger relationships and improving customer experience.

These tools often offer scalability, allowing businesses to manage customer relationships efficiently as they grow.

Cons:

Limited built in customer support features compared to dedicated helpdesk software.

Less emphasis on sales pipeline management compared to CRM software.

Users have reported issues with glitches and a user interface that may use some improvement.

Company

TOTANGO

Contact

(800) 634-1990

Headquarter

1 Twin Dolphin Dr, Redwood City, CA 94065, United States

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TOTANGO Demo & Screenshots

TOTANGO Introduction

TOTANGO Home Page

TOTANGO Home Page

TOTANGO Current Onboarding Accounts

TOTANGO Current Onboarding Accounts

TOTANGO Pricing

Starter Package

$2988/Anually

Features

  • Includes 2 practitioner seats
  • Allows for 500 customer accounts
  • Provides access to 1 team
  • Allows for 2,000 emails per month
  • Features a single account hierarchy

Enterprise Package

$18000/Anually

Features

  • Includes 10 practitioner seats
  • Allows for 2,000 customer accounts
  • Provides access to 5 teams
  • Offers multi-dimensional health tracking
  • Features a hierarchical account structure
  • Allows for 10,000 emails per month
  • Includes accelerator and custom onboarding options

Premier Package

$0/Anually

Features

Pricing: Custom (Talk to Sales)

  • Includes 20 practitioner seats and 3 viewer seats
  • Offers unlimited teams
  • Allows for 10,000 customer accounts
  • Provides 1 development instance
  • Includes a designated enterprise Customer Success Manager (CSM)
  • Allows for 10,000 opportunity records
  • Customizable with add-ons
TOTANGO Pricing Screenshot

*Price last updated on Nov 28, 2025. Visit totango.com's pricing page for the latest pricing.

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