Totango helps companies keep customers happy. It tracks customer health, manages accounts, and provides data to improve relationships and drive growth.
The platform caters to a broad spectrum of businesses, including SaaS companies, subscription-based businesses, enterprises, mid-sized companies, B2B and B2C businesses, as well as startups and growing businesses. Essentially, any organization focused on optimizing customer relationships, reducing churn, and driving revenue growth can benefit from Totango's solutions.
| Feature/Provider | Totango | Catalyst | Gainsight | ChurnZero |
|---|---|---|---|---|
| Key Features | SuccessBLOCs, 360° Customer Health View, Strategic Account Management, Automated Engagement, Seamless Integrations, Real-Time Analytics | Customer Health Scoring, Automated Workflows, Customer Segmentation, Task Management, Engagement Tracking | Health Scoring, Journey Orchestration, Revenue Optimization, Engagement Tracking, Analytics & Reporting | Health Scores, Automation, Journey Mapping, NPS Surveys, Customer Segmentation, Integrations |
| Integrations | Salesforce, Slack, MS Dynamics, HubSpot, Zendesk, Segment, Dropbox, Google Cloud, AWS, Snowflake, Jira | Salesforce, HubSpot, Zendesk, Slack, Google Workspace, Microsoft 365 | Salesforce, MS Dynamics, Slack, Zendesk, HubSpot, JIRA, Tableau, Snowflake | Salesforce, HubSpot, Zendesk, Slack, Marketo, Pendo |
| Customer Support | 24/7 Support, Dedicated CSM, Training Programs | Dedicated Support, Training Sessions | 24/7 Support, Dedicated CSM, Training & Certification | 24/7 Support, Dedicated CSM, Onboarding & Training |
| Security | SOC-2 Certified, GDPR Compliant, SCIM & SSO Supported | SOC-2 Certified, GDPR Compliant | SOC-2 Certified, GDPR Compliant, ISO 27001 | SOC-2 Certified, GDPR Compliant |
| User Ratings | G2: 4.5/5, TrustRadius: 9.1/10 | G2: 4.4/5, TrustRadius: 9.0/10 | G2: 4.3/5, TrustRadius: 8.9/10 | G2: 4.5/5, TrustRadius: 9.2/10 |
| Pricing (Approx.) | Custom pricing, typically starting at $499/month | Custom pricing, typically starting at $3000/year | Custom pricing, typically starting at $1000/month | Custom pricing, typically starting at $950/month |
Adapts to businesses of all sizes and can grow with your needs.
Many customer success platforms include communication tools that facilitate regular interaction between businesses and customers, fostering stronger relationships and improving customer experience.
These tools often offer scalability, allowing businesses to manage customer relationships efficiently as they grow.
Limited built in customer support features compared to dedicated helpdesk software.
Less emphasis on sales pipeline management compared to CRM software.
Users have reported issues with glitches and a user interface that may use some improvement.
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Pricing: Custom (Talk to Sales)
*Price last updated on May 29, 2024. Visit totango.com's pricing page for the latest pricing.