GoFo Express Review: Is This Delivery Service Worth Trusting?

If you’ve recently ordered something online and saw GoFo Express listed as the courier, you might have paused for a moment and thought: “Wait… who are these guys?” You’re not alone. Over the past year, GoFo Express has been popping up as the shipping partner for many sellers, especially with online marketplaces and resellers. On paper, they offer all the basics you’d expect from a courier — last-mile delivery, package tracking, and customer service support. But when you start digging into customer experiences, a different story emerges.

This blog breaks down what GoFo Express claims to provide, what real customers are saying, and whether you should trust them with your packages.

Company Background

GoFo Express markets itself as a modern delivery service focusing on fast last-mile logistics. Their official website highlights services such as standard parcel delivery, shipment tracking, and courier registration for those who want to partner with them. They operate out of Flushing, New York, and present themselves as a growing player in the delivery space.

On the surface, their website looks like any typical courier’s site — you can check tracking numbers, get contact details, and even register as a courier. But the professional look doesn’t always align with customer trust, which we’ll explore further in this article.

How GoFo Express Works

Using GoFo Express is straightforward in theory. You get a tracking number from your seller, head to their tracking page, and enter the code. The system then shows updates like “Out for delivery” or “Delivered.” They also list contact details and claim to have a support system in place through their website and phone lines.

However, customer reports show mixed results. Some users receive timely updates and successful deliveries, while others complain that tracking stops updating midway, or worse, their package is marked “Delivered” when nothing arrived. The process sounds smooth on paper, but in reality, the consistency just isn’t there.

Customer Feedback / Complaints

Here’s where things start to get worrying. When you scan reviews across sites like Trustpilot, Reddit, and the BBB, a pattern quickly emerges:

Trustpilot: The majority of reviews are negative, with GoFo Express averaging extremely low ratings. Customers frequently use words like “scam” and “fraud.”

Reddit: Multiple threads in shipping communities describe packages being dumped outside, delivered to the wrong address, or marked as delivered without proof. Some even shared photos from GoFo that showed a random doorstep that wasn’t theirs.

BBB: Their Better Business Bureau profile shows they are not accredited and have received numerous unresolved complaints, with many customers describing the same issues — missing packages, lack of support, and zero accountability.

While there are a handful of people who claim they received their package without issue, the overwhelming sentiment is negative.

Common Problems Identified

The complaints fall into a few consistent categories:

Packages Marked as Delivered but Not Received
Customers say they never got their package even though tracking said “delivered.” Some got photos of deliveries, but the pictures didn’t match their address.

Package Handling Issues
Reports of parcels being tossed on doorsteps or left in unsafe places are common.

Tracking Gaps
Updates sometimes stop midway, leaving customers in the dark about where their package is.

Poor Customer Support
Multiple users say calling or emailing doesn’t solve their issues. Either no one answers, or the responses are vague and unhelpful.

Delays and Miscommunication
Packages often sit in transit longer than expected, with little explanation.

When you see these same problems echoed across different platforms, it’s hard to brush them off as isolated cases.

Credibility and Red Flags

One of the biggest red flags with GoFo Express is its BBB rating of “F.” That means they’ve had a history of unresolved complaints and a lack of transparency in resolving customer disputes. Add to that the fact they are not accredited, and it becomes clear why customers are skeptical.

On top of this, online forums and review platforms show a consistent thread: the same types of issues over and over again. When dozens of people share nearly identical negative experiences, it paints a pretty damning picture.

When They Might Perform Decently

To be fair, not every GoFo delivery ends in disaster. Some people do report smooth experiences: packages arriving on time, tracking that worked as expected, and no major hiccups. It seems that in certain locations or under lighter workloads, GoFo Express may perform adequately.

But the problem is reliability. You might get lucky once, but the odds aren’t in your favor based on the volume of complaints.

Tips for Consumers

If you find yourself stuck with GoFo Express as your courier, here are some steps you can take to protect yourself:

• Track proactively: Don’t wait until the estimated delivery day; check updates daily.
• Save all records: Keep screenshots of tracking info, emails, and any communication.
• Request signature confirmation: If possible, ask the seller to require a signature.
• Contact the seller, not just GoFo: In many cases, the seller or marketplace has more leverage to demand accountability.
• Act fast: If your package is marked delivered but isn’t there, report it immediately. Delay makes it harder to prove.

What GoFo Express Could Improve

If GoFo Express wants to be taken seriously as a courier, they need to address a few things head-on:

• Better proof of delivery: Clear photos showing the package at the right location.
• Responsive customer support: A hotline or live chat with real accountability.
• Accurate tracking: Updates that reflect real-time progress, not placeholder statuses.
• Package care: Training couriers to handle deliveries safely and respectfully.

Until those areas improve, their reputation will remain shaky.

Conclusion

So, is GoFo Express trustworthy? Based on what we’ve seen across Trustpilot, Reddit, and the BBB, the answer leans heavily toward no. While some customers do receive their items without issue, the sheer volume of complaints about lost or mishandled packages makes it a risky courier to rely on.

If you’re ordering something small or low in value, you might roll the dice and be fine. But if the item is important or expensive, it’s safer to insist on a more reputable courier. After all, peace of mind is worth more than saving a few dollars on shipping.