Understanding Choice Home Warranty: Overview for Homeowners and Buyers

Unexpected breakdowns of home systems or appliances can quickly turn into expensive repairs. Choice Home Warranty (CHW) is one of the larger home warranty providers in the U.S., offering service contracts designed to cover certain household systems and appliances against breakdowns caused by normal wear and tear.

This guide explains what Choice Home Warranty covers, how claims work, what customers report in reviews, costs to expect, and common mistakes to avoid, so homeowners and buyers can decide whether it fits their needs.

What Is Choice Home Warranty and How It Works

Choice Home Warranty provides service contracts (not insurance) that help offset repair or replacement costs for covered home systems and appliances.

• When a covered item fails:
• The homeowner submits a claim.
• CHW assigns a licensed local technician.
• The technician diagnoses the issue.

CHW decides whether to repair, replace, or offer a cash settlement.

Coverage applies only to failures caused by normal wear and tear, not all damage scenarios.

What Does Choice Home Warranty Cover?

Choice Home Warranty offers two main plans:

Basic Plan

Typically covers:

• Plumbing systems
• Electrical systems
• Heating systems
• Water heaters
• Ovens, cooktops, and ranges
• Dishwashers
• Garage door openers

Total Plan

Includes everything in the Basic Plan, plus:

• Air conditioning systems
• Refrigerators
• Clothes washers
• Clothes dryers

Optional Add-Ons

Available for an extra fee, such as:

• Roof leak coverage
• Pools and spas
• Septic systems
• Well pumps
• Second refrigerators or specialty appliances

Coverage is subject to limits, exclusions, and maintenance requirements, which vary by item.

Who Choice Home Warranty Is Designed For

Homeowners

• Seeking predictable repair costs
• Wanting protection for older appliances or systems

Home Buyers

• Looking to reduce post-purchase repair risks
• Using warranties as a short-term safety net

Home Sellers

Adding a warranty to make listings more appealing

Real Estate Professionals

Offering warranties as part of transactions

CHW may be less suitable for homeowners expecting full replacement value or coverage for pre-existing or poorly maintained systems.

Choice Home Warranty Login Process

Steps to access your account:

• Visit www.choicehomewarranty.com
• Click “Login” in the top navigation.
• Enter your registered email and policy number.
• Use the “Forgot Policy #” option if needed.

The account portal allows users to submit and track claims, manage policies, and update contact details.

How to Submit a Service Claim

When a covered item breaks down:

• Log in to your account or call CHW’s 24/7 claims line at 888-531-5403.
• Describe the problem and provide relevant details.
• CHW will assign a local licensed technician.
• A flat-rate service fee will apply, regardless of the repair cost.

Alternatively, you can call CHW's claims department directly at 888-373-7924 to initiate a service request. Claims are available for submission 24 hours a day.

The technician evaluates the issue and provides a report to the CHW, who then determines whether the item will be repaired or replaced. CHW also reserves the right to offer a cash payout equal to their estimated cost of the repair or replacement, which may be less than the retail value.

Claims may be denied due to reasons such as lack of maintenance, pre-existing conditions, or exclusions stated in the contract.

Customer Service and Support

CHW provides multiple support channels:

• Claims Department: 888-373-7924 (24/7)
• Consumer Sales: 800-816-2688
• Real Estate Sales: 888-275-2980
• Email: [email protected] (formal inquiries)
• Mailing Address: 2147 Route 27 South, 4th Floor, Edison, NJ 08817

Support is available for issues related to claim processing, coverage questions, plan changes, and contractor scheduling.

Reviews: What Users Are Saying

Public reviews show a range of experiences:

Positive remarks: Some users report fast technician response and satisfaction with the convenience of claim processing.

Critical feedback: Others mention difficulties with claim denials, delays, or dissatisfaction with reimbursement amounts.

These mixed reviews highlight the importance of reading the contract carefully and understanding the limitations of coverage before relying on the service.

Choice Home Warranty and George Foreman

Former heavyweight boxing champion George Foreman was once a prominent brand ambassador for Choice Home Warranty. He featured in multiple television ads promoting CHW’s services and was associated with building consumer trust in the brand.

However, recent reports suggest that Foreman has asked to be removed from the company’s marketing materials. Consumers looking into the company may still come across older media featuring him.

Plan Costs and Coverage Variables

The cost of a CHW plan depends on:

• Geographic location
• Size and type of the home
• Level of coverage selected

CHW offers monthly and annual billing options. In addition to the plan cost, users pay a service fee per claim. You can request a free quote online, but actual pricing will depend on your choices and any optional coverage you add.

Common Mistakes to Avoid with Home Warranties

Home warranties can be a great way to protect your home, but there are some common mistakes to avoid. Here’s what to watch out for:

• Not Keeping Up with Maintenance: Failing to properly maintain appliances and systems can result in your warranty not covering needed repairs. Regular upkeep is key to keeping your warranty valid.
• Expecting Everything to Be Covered: Not all damages are covered under a home warranty. Be sure to understand what’s excluded or limited, like pre-existing conditions or misuse of appliances.
• Not Understanding Service Fees: Home warranties often come with service fees. These can vary, so it’s important to know what they are before making a claim.
• Overlooking the Fine Print: The fine print in your warranty contract holds important details about coverage limits and exclusions. Always read it carefully to avoid surprises later.

By avoiding these mistakes, you can get the most out of your home warranty and prevent unexpected problems.

Summary

Choice Home Warranty offers structured service contracts that can help manage repair costs under specific conditions. While the service can add convenience and financial predictability, coverage is not universal, and customer experiences vary.

The key to value is expectation management—reading the contract, understanding exclusions, and knowing how claims are handled.

FAQ – Choice Home Warranty

Q: Why are Choice Home Warranty claims sometimes denied?
Claims can be denied for pre-existing issues, lack of maintenance, excluded damages, or conditions not covered under the contract.

Q: What do customers say about Choice Home Warranty?
Reviews are mixed—some praise fast service and convenience, while others report delays, denials, or lower-than-expected payouts.

Q: Is Choice Home Warranty worth it in 2025?
It can be worth it for homeowners seeking predictable repair costs, but reading the fine print and understanding coverage limits is essential.

Q: How do I cancel my Choice Home Warranty plan?
You can cancel by calling customer service; refund eligibility depends on your contract terms and how long the plan has been active.