Valant (available at Valant.io) is a cloud-based Electronic Health Record (EHR) and practice management platform specifically designed for behavioral health professionals including psychiatrists, psychologists, therapists, and counselors. It combines clinical documentation, billing, telehealth, scheduling, and patient engagement in one integrated solution.
Valant is a behavioral health EHR that streamlines clinical, administrative, and financial workflows. Its key functions include:
● Clinical documentation – specialty templates for behavioral health
● Billing & Revenue Cycle Management (RCM) – automated claims and eligibility checks
● Telehealth & patient portal – secure MYIO portal for appointments, forms, and payments
● Scheduling & appointment management
● Outcome measurement & reporting – track patient progress and practice performance
● ePrescribing & compliance – HIPAA and HITRUST certified
Valant is cloud-based, accessible via web and mobile apps, offering convenience and flexibility for modern practices.
Valant offers a suite of features highly rated by users. The chart below visualizes feature popularity based on real user reviews:
Alt Text: Horizontal bar chart showing Valant EHR feature popularity. Clinical Documentation is the most popular, followed by Billing & RCM, Scheduling, Telehealth, Patient Portal, and Reporting.
Feature Highlights:
● Clinical Documentation: Most praised for behavioral health workflows
● Billing & RCM: Streamlines insurance claims and payments
● Telehealth & Scheduling: Simplifies appointments for providers and patients
● Patient Portal: Improves patient engagement and accessibility
● Reporting & Analytics: Enables outcome tracking and performance insights
Valant does not publicly disclose pricing and offers custom quotes depending on practice size and features:
● Smaller practices: $135–$150 per user/month (estimated)
● Large clinics: Several thousand dollars/month + implementation fees starting around $5,000+
● No free trial; demos available
⚠ Pricing transparency is a common concern among users.
G2’s compilation of verified feedback (~15 reviews) reports a mixed overall score of ~3.0/5 with:
Positive experiences:
● Useful appointment scheduling and templates
● Cloud‑based accessibility
● Outcome measures and documentation supports
Common complaints:
● Steep learning curve and difficult navigation
● Reports of poor customer support and slow response times
● Billing and reporting inconsistencies
● Problems with telehealth reliability and unexpected extra charges
Example: one reviewer cited frequent platform crashes, unhelpful support, and a two‑day resolution time after support tickets.
Independent review sites show a slightly higher average rating (~4.1) with praise for:
● Streamlined billing and documentation workflows
● Responsive support where available
● Comprehensive feature set for behavioral health
Criticisms include:
● Occasional downtime
● User frustration during high‑volume hours
● Potential security concerns (as part of larger cloud ecosystem)
A Capterra review notes Valant can feel “expensive and outdated” for solo practitioners compared to alternatives.
Independent user discussions on Reddit reveal strong criticism in many real‑world practice settings:
Negative themes include:
● Clunky, non‑intuitive UI
● Poor customer service (voicemail only, long waits)
● Cost concerns and pricing opacity
● Difficult onboarding and data migration headaches
● Telehealth portal issues and complaints from patients
Example: one user described a switch to Valant as “the worst” and expressed frustration with telehealth workflows, training burdens, and high monthly fees.
Another thread labels Valant as “ugly,” slow, and expensive to manage.
● Positive: 35% – praised for templates, telehealth, and integrated workflows
● Neutral: 20% – mixed user experiences
● Negative: 45% – common complaints about usability, support, and pricing
Valant includes extensive tools for clinical documentation, billing, scheduling, telehealth, and outcome tracking all geared toward behavioral health practices rather than generic medical clinics.
● Strong support for measurement‑based care with built‑in rating scales and automation tools that help clinicians track progress.
● Over 100 clinical templates catering to different therapeutic modalities.
Why it matters: Many general EHRs lack features specific to therapists or psychiatrists, making Valant valuable for practices seeking industry‑specific workflows.
Valant’s cloud infrastructure allows practices to access the system from desktops, laptops, and mobile devices.
● Users appreciate being able to log in remotely and manage schedules, notes, and billing from anywhere.
Why it matters: Cloud accessibility supports hybrid work setups and remote clinicians.
Valant combines multiple functions into one system, reducing the need to juggle separate platforms for scheduling, billing, and documentation.
● Integrated billing and patient portal functionalities simplify workflows for many practices.
Why it matters: A unified platform can save time and reduce data fragmentation across different systems.
Many users report that Valant provides structured training, onboarding resources, and knowledge bases that help teams learn the system faster.
● Dedicated trainers and helpful onboarding resources are frequently noted as beneficial by some users.
Why it matters: Good onboarding can significantly reduce the learning curve for complex software.
Although mixed, some users appreciate the ability to customize macros, templates, and workflows particularly for documentation and intake forms.
Why it matters: Practices have unique documentation needs, and customization helps tailor the system.
Multiple reviews highlight that Valant can be difficult for new users to navigate, especially without prior EHR experience:
● The system can feel non‑intuitive, with many menus and clicks for common tasks.
● Several users report that finding and completing tasks (like notes or scheduling) takes longer than expected.
Impact: This increases training time and reduces productivity, especially in smaller practices without dedicated IT support.
Valant does not publicly list pricing and requires prospects to contact sales for custom quotes.
● Practices find this hinders budget planning and makes feature‑to‑cost comparisons with competitors difficult.
● Hidden or add‑on fees for features like reminders or signatures are reported by some users.
Impact: High total cost of ownership and billing complexity can deter smaller or solo practices.
Customer service experiences vary significantly:
● Some users praise responsive assistance and helpful trainers.
● Others report long wait times, voicemail‑only support, or unresolved tickets.
Impact: Inconsistent support can frustrate practices relying on timely help for critical issues.
Some users report bugs, performance lags, and even system outages that interrupt workflows:
● Frequent crashes, slow remote performance, and update‑related glitches are mentioned in various reviews.
● In extreme cases, outages have prevented access to schedules, patient data, or prescriptions.
Impact: Unreliable performance risks patient care continuity and clinic operations.
Billing workflows and data handling receive mixed feedback:
● Some users find the billing integration useful.
● Others struggle with external billing systems, manual migration, or exporting patient data.
Impact: Difficulties here can mean more manual work for administrative staff and slower workflows.
Here’s a comparison of Valant with other behavioral health EHRs:
Bar chart comparing Valant with TherapyNotes, SimplePractice, RXNT, and InSync across Usability, Pricing, and Features.
| Software | Strengths |
| TherapyNotes | Simple interface, strong billing & notes management |
| SimplePractice | Transparent pricing, easy setup, ideal for small practices |
| RXNT | Affordable and relatively user-friendly |
| InSync by Qualifacts | Strong support and usability for large clinics |
| Valant | Advanced features for complex, enterprise-level behavioral practices |
While Valant is feature-rich, competitors often score better on ease of use and pricing transparency.
Q1: What is Valant EHR used for?
A: It is a behavioral health EHR that manages clinical documentation, billing, scheduling, telehealth, and patient engagement.
Q2: How much does Valant cost?
A: Pricing is customized; smaller practices start around $135–$150 per user/month, while larger practices may pay thousands monthly.
Q3: What are the top alternatives to Valant?
A: TherapyNotes, SimplePractice, RXNT, and InSync by Qualifacts are strong alternatives depending on your practice size and needs.
Q4: Is Valant good for small practices?
A: It can work, but some users report a steep learning curve and high costs. Smaller clinics might prefer TherapyNotes or SimplePractice.
Valant is a powerful behavioral health EHR, especially suited for mid-to-large practices requiring advanced workflows, integrated billing, and outcome tracking.
Strengths:
● Specialized features for behavioral health
● End-to-end clinical, administrative, and financial management
Drawbacks:
● Steep learning curve and complex interface
● Pricing transparency issues
● Mixed support experiences
Tip: Request a demo, compare alternatives, and assess practice size and workflow needs before making a decision.
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