Freshchat isn’t just a live chat tool it’s a scalable conversational support engine designed for high-performance customer teams. Whether you’re a growing startup or an enterprise powerhouse, Freshchat lets you unify chats, automate replies, and deploy AI assistance across web, mobile, and social platforms all within one intuitive workspace.
Standout Functionalities
Support resolves urgent issues very quickly.
Onboarding includes genuinely helpful free training sessions.
The service team is technically savvy and accessible.
The platform makes daily support work noticeably easier.
Analytics dashboards feel slow and unreliable.
Change management module is thin, needs heavy setup.
Task scheduler list is unsearchable, painful to navigate.
*Price last updated on Jan 17, 2026. Visit freshworks.com's pricing page for the latest pricing.
