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Olark

Olark

Accessible live chat and chatbot software for sales, marketing and customer support on your website.

Olark Overview

Olark adds a live chat widget to your site, allowing agents to start or receive chats from visitors as they navigate different pages. Agents can see visitor details such as location and page history and use tools like canned responses, chat transfers, and automation rules to handle conversations efficiently. PowerUps extend functionality with features like cobrowsing, where support staff can view and annotate a visitor’s screen, and automatic translation for over 100 languages inside the chat.

Olark Features

Live chat widget for websites AI-powered accessible chatbots Real-time visitor data and reporting Automation rules and proactive chat Chat routing and canned responses

Key use cases and applications

  • Sales and lead generation: Start proactive chats with high-intent visitors and capture lead information in real time.​
  • Customer support: Answer order questions, troubleshoot issues, and share files such as screenshots or PDFs directly in chat.​
  • Ecommerce assistance: Connect to ecommerce platforms to support shoppers with product questions, delivery info, and checkout concerns.​
  • Higher education and student engagement: Social content highlights use as an engagement layer for institutions supporting applicants online.​

Pricing

Standard pricing starting around $29

Pros & Cons

Pros:

Live chat widget installs quickly on websites.​

Service works reliably for years with few outages.​

Pricing viewed as cheap for small businesses.​

Cons:

Weak or missing integrations with some CRMs.​

Stand‑alone chat app and UI feel basic.​

Company

Olark

Contact

NA

Email

contact@olark

Headquarter

Ann Arbor, Michigan, USA. ​

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Olark Pricing

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*Price last updated on Dec 26, 2025. Visit olark.com's pricing page for the latest pricing.

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