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PolyAI

PolyAI

built for human-like customer interactions.
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PolyAI Overview

PolyAI replaces traditional IVR systems with natural language voice and chat agents. The platform focuses on automating high-volume customer service interactions while maintaining conversational quality. Designed for complex enterprise environments, it integrates with existing infrastructure and operates on custom pricing models.

PolyAI Features

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Platform Capabilities:

  • Handles automated customer conversations across voice and digital channels
  • Deploys a single conversational agent across voice, chat, and SMS
  • Connects with enterprise systems such as CRM and telephony platforms
  • Tracks performance metrics including resolution rate and CSAT
  • Supports multilingual conversations for global enterprises
  • Enables secure handoff to live agents with full interaction context

Practical Applications:

  • Inbound customer service automation
  • Account authentication and balance inquiries
  • Booking and order management
  • FAQ resolution across voice and messaging
  • Payment processing conversations

Pros & Cons

Pros:

Integrates with major CRMs/telephony stacks.

Supports 45+ languages in voice bots.

Enterprise compliance (SOC 2, HIPAA, GDPR).

Real-time call analytics dashboards availab

Cons:

Deployment often takes 6–8+ weeks.

Advanced analytics lacking sentiment insights.

No easy no-code flow builder.

Company

PolyAI

Contact

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Headquarter

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PolyAI Pricing

PolyAI Pricing Screenshot

*Price last updated on Feb 18, 2026. Visit poly.ai's pricing page for the latest pricing.

PolyAI Reviews

PolyAI Category

AI Chatbot Tools

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