Tiledesk provides an open-source, no-code platform to build AI chatbots and connect live agents. It automates conversations across channels like web, WhatsApp, voice, and Facebook Messenger. Users integrate knowledge bases, documents, or external data to enable AI agents for accurate answers. Deployment occurs via flexible web widgets or on-premise with open core for data control. The Design Studio creates conversation flows. Multi-tenant architecture supports multiple projects in one installation. Native RAG handles information retrieval with hybrid search. Self-learning capabilities and human-in-the-loop options extend functionality.
Open-source components allow self-hosting and customization without vendor lock-in
Multi-tenant setup manages multiple projects securely in one installation
Native RAG supports semantic and keyword search with re-ranking
Requires Kubernetes for scalable on-premise deployments
Depends on external LLMs or self-managed models like vLLM/Ollama
Multi-channel optimization needs design adjustments per platform
*Price last updated on Jan 22, 2026. Visit tiledesk.com's pricing page for the latest pricing.
