The Zendesk Employee Service Suite provides plans for organizations using Zendesk products exclusively for internal services. It includes all features of equivalent Customer Service Suite plans plus enhancements such as accessing employee data within tickets via the Workday app, a service catalog for streamlining employee requests, approvals managed directly in tickets, and pre-defined task lists for agent workflows. The service catalog lets admins publish services linked to tickets, allowing agents to handle requests in the Agent Workspace. These capabilities support employee service management for efficient internal support.
Unified workspace handles email chat voice.
AI bots resolve 80% routine queries.
Skills-based routing cuts wait 30%.
SLA management tracks priority tickets.
Real-time analytics dashboard metrics.
Custom roles 300 help centers Enterprise.
Complex setup overwhelms small teams.
Feature bloat slows navigation.
Limited native multilingual support.
*Price last updated on Feb 16, 2026. Visit zendesk.com's pricing page for the latest pricing.
