Best AI Customer Support Tools
Insight7 analyzes CX, sales, and research calls to extract insights that support revenue growth, quality improvement, and coaching. The platform integrates customer feedback from sources like Salesfor...
Features
Advanced Data Visualization Tools AI Call Evaluation and QA Automation AI Coaching & Roleplay AI-Driven Predictive Analytics Call QA Scorecard Builder Call Quality Monitor Journey Mapping Tool
Bluedot records conversations on Google Meet, Zoom, Teams, Webex, and in-person without bots. It transcribes meetings, generates AI notes, action items, and highlights. Users capture video, audio, or...
Features
AI-generated meeting notes, action items, and key highlights Automatic CRM sync, email drafts, and insights Bot-free recording for Google Meet, MS Teams, Zoom, Webex, and in-person meetings Editing via transcript modification Integration with Slack, Notion, Google Drive, Zapier, and EHR systems Real-time transcription in 100+ languages Transcription supporting technical terms, to-dos, abbreviations, and speaker identification
tl;dv records, transcribes, and summarizes Zoom, Google Meet, and Microsoft Teams calls automatically. It captures video, audio, and speaker-labeled transcripts, turning meetings into a searchable lib...
Features
Ask tl;dv AI for querying single or multiple meetings Automatic joining and recording of scheduled Zoom, Google Meet, and Microsoft Teams calls as a visible participant Centralized searchable library across meeting platforms Customized sharing settings for teams or individuals Integrations with CRMs, Notion, Slack, and other workflows Multilingual transcription and AI translation in 30+ languages One-click video downloads
AssemblyAI provides speech-to-text and speech understanding models for transcribing and extracting insights from voice data. The platform converts audio streams into text with >93.3% accuracy and offe...
Features
Automatic Language Detection across multiple languages Developer Hub with searchable documentation, SDKs, and end-to-end code examples End of Turn Detection and Unlimited Concurrency for voice agents LLM Gateway for routing to GPT, OpenAI, Gemini, and other LLMs with unified billing Profanity Filtering, Custom Vocabulary, and Custom Spelling Real-time Streaming Speech-to-Text via secure WebSocket API with partial and final transcripts in ~300ms Speaker Diarization for identifying and separating speakers
Trint transcribes audio and video files to time-coded text up to 99% accurate with good audio and clear speech. Users review, edit, search, and share transcripts like cloud-based documents. The platfo...
Features
Batch upload and transcription in 40+ languages Export to multiple formats and integrations Generative AI summarization up to 400 words ISO 27001 certification with external AI training Live transcription from any screen or microphone Real-time collaboration and shared drives Search across transcripts by keyword
Fellow records, transcribes, and summarizes meetings across Zoom, Google Meet, Microsoft Teams, and Slack huddles. It supports the full meeting workflow with AI, from preparation through recordings an...
Features
500+ meeting templates AI note taking with Copilot Automated AI action items Collaborative agendas Meeting automations Meeting policies Meeting statistics and org-wide analytics
Krisp removes background noises, voices, and echoes from calls and meetings. It records, transcribes, and summarizes online and in-person meetings. The product functions as a layer between devices and...
Features
AI Accent Conversion AI Agent Assist AI Live Interpreter AI Meeting Transcriptions AI Noise Cancellation AI Note Taker Knowledge Chat
Luminai
Luminai streamlines enterprise workflows by automating complex, manual tasks end-to-end.Luminai automates complex, manual tasks in enterprise workflows end-to-end. The AI-driven platform uses a Large Action Model (LAM) trained to interact with user interfaces on systems and applications...
Features
Deploys automations in days with human feedback for optimization Large Action Model (LAM) interacts with any user interface on systems and applications Overlays on existing systems without APIs, HL7, FHIR, or X12 Provides full visibility and control for refining automations Reads and interprets business intent to create action steps without coding or integrations Self-adapts to system changes and upgrades without breaking workflows Supports web-based applications via browser with auto-scaling
Appian is a platform for designing, automating, and optimizing business processes at scale. It integrates workflow orchestration, robotic process automation (RPA), artificial intelligence, intelligent...
Features
AI-powered document extraction with automatic multi-page table detection and consolidation Appian Autoscale for handling variable, high-volume workloads with automatic scaling FedRAMP Moderate compliance for AI features in government and public sector use
Fieldguide provides an AI platform that automates engagements for advisory and audit firms. Domain-specific AI agents handle workflows across practice areas, methodologies, and engagement types. The p...
Features
Agentic chat understands engagement context and firm methodologies Client hub guides clients from request to report Document management automatically associates documents with controls Domain-specific AI agents automate engagements across practice areas and methodologies Full engagement management streamlines lifecycle from scoping to final report Reporting automation generates final reports in a click Request management sends, tracks, and manages client requests
Automaited enables companies to use AI Agents that perceive, decide, and act on workflows from multi‑format document ingestion and validation to routing structured data into core systems like ERPs and...
Features
and desktop interfaces. and images. email Excel PDF Automates end‑to‑end business workflows with AI Agents. Extracts and validates data with high accuracy.
MODE connects HVAC, lighting, access control, energy management, and enterprise applications into a unified data layer for commercial real estate. It standardizes and centralizes data from building au...
Features
Actionable Insights: AI-driven analytics for costs, tenant experience, and sustainability. AI Assistant: Natural language questions and chat interface for building data access. Automated Operations: Monitors and optimizes building systems with real-time adjustments. BizStack Assistant: Integrates with Slack, Microsoft Teams for IoT data interaction. Sensor Support: Works with over 50 types of sensors from 47 manufacturers. System Integration: Connects building automation systems, IoT devices, and third-party apps into one ecosystem. Unified Data: Standardizes, cleanses, and centralizes CRE data.
Guardrail Technologies provides a modular engine for AI privacy, protection, and independence. It controls what AI sees, remembers, and reveals to prevent breaches in AI-powered workflows. The platfor...
Features
AI Control Panel to manage AI usage and unify data with access controls AI trust visualizations to verify inputs Context-preserving data masking with aliases instead of redaction Prompt Protect and policy rules Protection and privacy to mask data and control what AI sees, stores, and shares
Gridspace provides voice agents and voice observability software for contact centers. It enables handling of over 100k simultaneous phone calls and chats with controllable, task-oriented voice workflo...
Features
AI-powered search, analysis, and reporting Enterprise-grade admin console and 24/7 support Grace 3 as controllable, natural-sounding voice agents Integration with existing voice technologies Observability, monitoring, and granular permissions Specialized speech ML models and evaluation tools Voice Agents for controllable, task-oriented voice workflows
Recruit CRM provides tools to automate hiring processes through AI candidate sourcing, workflow automation, and pipeline management. It focuses on streamlining candidate sourcing from LinkedIn and oth...
Features
5000+ integrations including job boards and Slack Advanced reports on job statistics, team performance, deals AI candidate sourcing using natural language prompts from LinkedIn AI candidate-to-candidate and job-candidate matching Automated email, LinkedIn, SMS sequencing Built-in calling with recording and AI transcription Candidate submission to clients with yes/no feedback
Paradox is a conversational AI platform launched in 2016 that automates recruiting workflows through text, chat, and SMS interactions. It handles screening for minimum qualifications, interview schedu...
Features
Automated candidate screening and qualification assessment via chat Candidate feedback collection through in-the-moment surveys during the hiring process Conversational career site builder with AI-powered job recommendations and real-time Q&A Hiring event management and communications automation In-app and text-based feedback system for hiring managers to leave real-time notes on candidates Interview scheduling that syncs with hiring managers' calendars and allows candidate self-scheduling through SMS, WhatsApp, chat, or email Mobile-first interface accessible through apps and messaging platforms
Presto automates drive-thru order-taking using voice assistant technology and machine learning algorithms. It handles customer orders with over 95% without human intervention, operates 24/7 at peak ef...
Features
24/7 availability and peak-hour efficiency Ease of installation without operational disruption Presto Voice with over 95% accuracy and human backup option Real-time data with 16 operational metrics via Presto Vision Upselling through pattern recognition and recommendations Voice AI for automated order-taking
Sohar Health
Streamline patient intake and boost revenue with Sohar's real-time insurance verification and eligibility solutions.Sohar Health automates patient intake through insurance discovery, real-time eligibility checks, and network status determination. It identifies active insurance using first name, last name, date of b...
Features
Asynchronous processing with automatic retries and real-time payer status Discovery identifies active insurance from first name, last name, date of birth, and state Network Status determines in-network status with customizable rules Payer intelligence routes requests and corrects member details Verification conducts real-time eligibility and benefits checks
The Zendesk Employee Service Suite provides plans for organizations using Zendesk products exclusively for internal services. It includes all features of equivalent Customer Service Suite plans plus e...
Features
Agent Workspace for managing requests Approvals generated and managed within service requests Pre-defined task lists for common ticket topics Service catalog for employee service requests through the help center Workday app integration for employee data in tickets
Swyft AI transforms customer conversations into actionable CRM data and automated workflows. The platform captures information from calls, meetings, and emails, then automatically updates CRM records,...
Features
99.9% uptime SLA with enterprise-grade security API and extensibility for custom integrations Automate GTM motions and workflow triggers Automated alerts and notifications in Microsoft Teams Customizable triggers and actions for specific business conditions Generate CRM data directly from customer calls Meeting summaries and key insights extraction
Langdock enables rollout of AI across organizations through an all-in-one platform. It provides chat, assistants, integrations, workflows, API access to models, and security features. The platform sup...
Features
Actions for tools like spreadsheets and email Agentic workflows with human in the loop All models accessible via one API Automate repetitive tasks with workflows Connect tools through integrations Enterprise security and compliance Powerful AI chat
Abridge
Transforms patient-clinician conversations into contextually aware, clinically useful, and billable AI-generated notes.Abridge transforms spoken clinical interactions into structured, medically useful documentation without manual note‑taking. at its core, it uses AI to transcribe, interpret, and summarize conversation...
Tekst.ai converts unstructured conversations such as emails, chats, and support tickets into structured tasks that systems can process automatically. It targets enterprise teams handling large support...
scope.money
Simplify your KPI struggle with our unified dashboard, advanced automation and AI personalization.scope.money is designed professionals who need a unified platform to manage outreach and track performance metrics. It consolidates contact and communication data from multiple sources and uses AI to...
Features
Privacy-Centric Design: Focuses on user data control and protection. Unified Dashboard: Consolidates KPIs and sales activities into a single interface for centralized monitoring.
Document Crunch provides an AI Risk Reduction Platform for construction that reviews contracts, specifications, and project documents to surface hidden risks, gaps, and obligations. It transforms comp...