Front is a customer service and customer operations platform that combines client communication, automation, and analytics for customer-first teams. It centralizes email, SMS, WhatsApp, and other channels into a unified inbox so teams can track, manage, and resolve inquiries using flexible ticketing and shared workflows. The product focuses on helping companies deliver exceptional service at scale by analyzing operations, assisting agents with AI, and automating repetitive tasks without removing humans from the loop. Front is designed for support, sales, and operations teams that want the familiarity of email with the structure and insights of a modern help desk.
Key use cases and applications
Support replies are human, contextual, not scripted.
Interface feels organized and intuitive for teams.
Automation rules significantly reduce manual workflows.
Learning curve noticeable for new team members.
Heavy configuration needed to fully unlock value.
*Price last updated on Dec 26, 2025. Visit front.com's pricing page for the latest pricing.
