Teckinfo’s InterDialog UCCS is a software suite designed for call centers. It helps agents manage calls, emails, chats, and social media interactions from one place. It also automates call routing and improves agent productivity.
While specific details about individual products are limited on the website, they categorize their solutions based on:
| Industry | Key Solutions |
| Banking & Fintech | Secure customer communication, regulatory compliance. |
| Insurance | Claims management, client engagement, efficient response. |
| IT/ITES/BPO | Multi-channel communication for support and help desks. |
| Telecom | Efficient call handling and customer support. |
| Healthcare | Patient management, appointment scheduling, and emergency support. |
| Education & EdTech | Enrollment process management and remote learning solutions. |
| E-commerce | Order management, customer support, and delivery tracking. |
| NGO | Facilitates communication with stakeholders and donors. |
| Remote Work | Seamless communication for distributed teams. |
| Telemarketing & Sales | Predictive dialers, CRM integrations for higher conversions. |
| Ambulance & Emergenc | Fast communication routing and resource allocation. |
| Order Booking & Delivery | Automated order tracking and customer communication. |
| Help Desk | Integrated support solutions with ticketing. |
| Appointment Setting | Automated scheduling and real-time tracking. |
Features like ACD, predictive dialer, and CTI can help agents handle more interactions and reduce downtime.
Increased efficiency can lead to reduced operational costs.
Provides greater control over your data since everything runs on site at your location.
Affordable pricing options, especially for SMBs
Currently only runs on Windows desktops, potentially excluding Mac and mobile users.
Initial configuration may be challenging for some users
Unified Contact Center Software
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Pricing yet to be updated!
