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Olark

Olark

Accessible live chat and chatbot software for sales, marketing and customer support on your website.

Olark Overview

Olark adds a live chat widget to your site, allowing agents to start or receive chats from visitors as they navigate different pages. Agents can see visitor details such as location and page history and use tools like canned responses, chat transfers, and automation rules to handle conversations efficiently

Olark Features

Live chat widget for websites AI-powered accessible chatbots Real-time visitor data and reporting Automation rules and proactive chat Chat routing and canned responses

Core Strengths:

  • Connects customers and teams using real-time live chat.
  • Automates responses with AI-powered chatbots.
  • Delivers chat transcripts and searchable history.
  • Includes custom forms and pre-chat surveys.
  • Supports accessible chat compliant with WCAG 2.1 AA.
  • Integrates with 100+ plugins and external apps.

Pros & Cons

Pros:

Live chat widget installs quickly on websites.​

Service works reliably for years with few outages.​

Pricing viewed as cheap for small businesses.​

Cons:

Weak or missing integrations with some CRMs.​

Stand‑alone chat app and UI feel basic.​

Company

Olark

Contact

NA

Email

contact@olark

Headquarter

Ann Arbor, Michigan, USA. ​

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*Price last updated on Apr 18, 2026. Visit olark.com's pricing page for the latest pricing.

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